Five Helpful Options Available For Office Phone Systems

To compare business phone systems and find the right fit for a particular company, five benefits should be heavily considered. Ideal office phone systems will include a virtual receptionist, voicemail transcriptions, ‘contact us’ web widgets, call routing to cells and office phones, and HD voice quality.

Compare Business Phone Systems That Come With Voicemail Transcription

An option known as voicemail transcription transmits a text version of voicemail messages to the email address an individual has selected. The written transcription arrives at the user’s email address and/or email-enabled cellular device along with an audio file of the message. Some providers include this feature in their packages. Others offer a free 30-day trial of voicemail transcription service to all users on a company’s account. Once the trial period has concluded, a manager can choose to continue this option as a paid service on certain extensions of his choice. Fully automated, voicemail transcription utilizes high-tech voice recognition technology. The transcribing does not need a live agent. By using automated technology, communication vendors can ensure total privacy and speedy delivery of the transcribed message.

‘Contact Us’ Web Widget Offers Added Value

Business owners who compare business phone systems find that a web widget with ‘contact us’ capabilities gives online publishers the chance to increase value and following to blogs, social networks, home pages, and websites. Easily embedded into a page, a widget is a small web application. This capability is included with some office phone systems that are designed with the components needed to be embedded in a blog or web page. The most common of internet forms, ‘contact us’ web widgets can be located on numerous websites and blogs. Typically, they all consist of the same structure including a user information section (name, company, email, etc.), and a contact detail section (purpose for contact, subject, and description).

Call Routing, From Cells To External Offices

Call routing entails answering an incoming telephone call and routing it to another point that could be any extension number in the office, a handheld or portable device like a cell phone, or to another landline number. The biggest selling point of call routing is that it ensures that no important calls are missed when a person is unavailable or at a location where the telephone number usually exists. Today’s providers often offer deals that come with call routing to cell and office cubicles, even with a basic package. In some instances, the subscribers can receive cellular call forwarding services. If the cell number incurs problems, then the subscriber can route the call to any other desired number until a solution is put into place. There are countless positive aspects of call forwarding services. For example, when the chief executive officer is not physically present at the office, he can still answer the calls coming into his office line. This ability to forward calls to an employee’s cell phone, landline, or any other number desired makes managing a company far more efficient. With this technology, the desired party can speak to directly to clients, answer their questions, and provide information, regardless of their location.

Importance Of HD Voice Quality

As individuals who operate a company compare business phone systems, they should consider the importance of HD (high-definition) voice quality. Also called wideband voice, this advancement has received a lot of attention recently. The audio technology, which allows office phone systems to send a far broader range of sounds over internet lines than traditional phones, greatly improves the clarity of voice calls. Conventional lines use PSTN (public switched telephone network) circuits that produce more static and less lucidity. Businesses can tangibly benefit from HD voice quality by not dealing with calls coming in that are inaudible or get cut off. Business owners trying to close a deal prefer to depend on HD voice quality instead of traditional fuzzy lines.  

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