Data recovery companies offer a variety of products and services, but they are not equally good for your needs. Do not just accept what a company says about its success rate on data recovery. If the company says they have a 100% success rate, that in itself is cause for concern about them. In the best of circumstances, about 60 to 75% of all hard drive data can be recovered. You need to find out how the company deals with that fact and can provide you all of the backup and security you need.
One critical factor that will assist you in making your decision is whether or not a data recovery company has a clean room that is certified with a Class 100 ranking. Any ranking lower than that means that you are taking a risk with your data in the recovery process. A particle of dust can destroy data, so a company without a certified Class 100 clean room is a false economy that could end up being a very costly mistake.
The data recovery company that you select should have a certified clean room. The tiniest dust particle or fingerprint is a threat to your data. If data recovery is done in a room that is not properly certified, your data may be destroyed. The Class 100 clean room is the best ranking. If you choose a company with a lower ranking, you are taking unnecessary risks with your data.
You will need to investigate the mechanical repair capabilities of the companies that you consider. If you still have a hard drive warranty in place, the company you select should be authorized to work under that warranty. The last thing you want is to lose your warranty because a data recovery company is not authorized to open the hard drive, so be sure to get verification in writing.
You also need to be aware of all costs. What will the price be for each type of service or replacement parts? Most data recovery companies will provide you with an initial assessment that should detail what the problem is and how much it is to fix. You should also get prices for additional services if needed and make sure that they get your approval before fixing any problems that were not quoted on the initial assessment.
This kind of cost breakout will be important to get for all products and services that you may need for data recovery in your system. If you see that a service in one company’s breakout is not listed by another company, ask that company for more specifics. You need to be on the lookout for possible hidden costs. Also, be careful about any company that tells you that a particular service is free. How many things in life are really free?
If you are sure to ask for specifics from each company before signing a contract, you are less likely to face problems in the middle of a data problem. You don’t want your data recovery company giving you a bill for costs that were hidden previously. It should be clear in the contract that the company must seek approval for any services or products beyond the original scope of work. That will protect you from having them install extras that you don’t need in the middle of a crisis.
If your computer or hard drive is still under warranty they you should make sure that the data recovery company is authorized to maintain that warranty. You can request this information from the manufacturer stating that the company is authorized to open the hard drive without canceling the warranty. It is important to get verifiable proof as a company may claim to be authorized by all manufactures but actually aren’t.