eBay has fairly an intricate and extended-winded dispute resolution process. In this e-mail, I will attempt to break each step down for you, so you can see what is involved and how long it takes.
As an example, let’s go by way of what you would do if you paid for an item but did not receive it from the seller.
Prior to you open a dispute: Give the seller a chance to send the item before you get ahead of your self and open a dispute, if you’re concerned about how lengthy the item is taking to arrive, the first thing you ought to do is send a polite email to the seller saying that you haven’t received it and asking no matter whether they have posted it. You must also verify your personal email address in eBay’s possibilities, to make confident that the seller can reply to you. As a last resort ahead of opening a dispute, you must attempt to contact the seller on the quantity eBay has for them. You may possibly have to pay extended-distance charges for the call, but that is much better than dragging the auction by means of mediation for months.
Step 1 – You open an Item Not Received dispute.
All you want to do is enter the item quantity and say that you did not receive the item.
Step two – eBay contacts the seller: eBay sends the seller an e mail that tells them that you’ve stated you didn’t get the item. Then can then select to tell you one particular of 3 things: that your payment hasn’t cleared however, that the item is in the post, or that they’ll give you your money back. The seller can also inform eBay that they would like to send you a message.
Step 3 – You talk to the seller: You try to operate out what’s happened straight with the seller, sending messages back and forward. Hopefully they’ll agree to give you a refund for the sake of their feedback, or your item will turn up in the post in the course of this time.
Step 4 – Closing the dispute: Soon after 30 days (or 10 days if the seller did not respond), you have two alternatives to close the dispute: either you had been satisfied or you weren’t. If you weren’t happy, then you can claim under eBay’s obtain protection plan for up to $ 200.
Independent Dispute Mediation
If you do not want to go via eBay’s personal process, and specifically if the auction was for a high-value item, then you can use a third-party mediator. eBay advise SquareTrade, at www.squaretrade.com, who offer mediation to many sites where there are purchasers and sellers. They will contact the seller on your behalf and then mediate as you negotiate what to do from there.
Sellers who are committed to going by way of SquareTrade’s mediation for any disputes can sign up to display the ‘SquareTrade seal’ on their auctions. This offers their purchasers $ 250 fraud protection, and shows that their identity has been independently verified so they are who they say they are.
When your sellers are not in such very good standing, though, you require to be careful to stay away from being a victim of fraud. There are a few scams that you specifically need to have to appear out for – we’ll cover them in the next email.